L222 Privacy Policy — How We Handle Your Personal Data

1 Introduction

This Privacy Policy describes how L222 ("L222", "we", "us") collects, uses, stores, and protects the personal data of players and visitors who use the L222 platform at l222.club ("the platform"). It applies to all users of L222 regardless of how they access the platform — through a web browser or through the L222 mobile app.

L222 is committed to handling your personal data responsibly and transparently. This policy is written in compliance with applicable data protection principles and reflects L222's genuine commitment to your privacy — not just a legal obligation. By registering an account or using any part of the L222 platform, you acknowledge that you have read and understood this Privacy Policy.

This policy should be read alongside the L222 Terms and Conditions and the Responsible Gaming Policy. If you have any questions about how L222 handles your data, contact the support team at any time.

2 Data We Collect

L222 collects only the personal data that is necessary to operate your account, process transactions, and comply with applicable regulations. The following table summarises the categories of data L222 collects and why each category is needed.

3 How We Collect Your Data

L222 collects personal data through several channels. Understanding how your data reaches L222 helps you stay informed and in control.

• Direct collection: When you register an account, you provide your name, mobile number, and wallet details directly to L222. When you contact support, the content of that communication is also collected.
• Transaction processing: When you make a deposit or withdrawal via bKash or Nagad, L222 receives confirmation data from the payment provider including the transaction reference and the wallet number used.
• Automated collection: When you use the L222 platform, technical data such as your IP address, device type, and session information is collected automatically by the platform's servers and analytics systems.
• Cookies and similar technologies: L222 uses cookies and local storage to maintain your session, remember your preferences, and collect usage data. See Section 8 for full details on cookies.
• Verification processes: If L222 requests identity verification, you may be asked to upload a copy of a government-issued ID. This data is collected directly from you through the platform's secure upload interface.

4 How We Use Your Data

L222 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific purposes for which L222 uses your data are:

• Account management: Creating and maintaining your L222 account, verifying your identity, and managing your account settings.
• Transaction processing: Processing deposits and withdrawals via bKash and Nagad, maintaining accurate transaction records, and resolving any payment disputes.
• Platform security: Detecting and preventing fraud, unauthorised account access, money laundering, and other prohibited activities. L222 monitors platform activity continuously for security purposes.
• Customer support: Responding to your enquiries, resolving complaints, and providing assistance with account or transaction issues.
• Responsible gaming: Monitoring gaming patterns to identify players who may be experiencing problem gambling and providing appropriate support tools and interventions.
• Legal compliance: Meeting obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: Analysing usage data in aggregate to understand how players use L222 and to improve the platform's features, performance, and user experience.
• Communications: Sending you important account notifications, transaction confirmations, and security alerts. L222 will only send promotional communications if you have opted in to receive them.

5 Sharing Your Data

L222 does not sell your personal data. L222 shares your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment providers: L222 shares necessary transaction data with bKash and Nagad to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle data.
• Identity verification services: If L222 uses a third-party service to verify your identity documents, your verification data will be shared with that service for the sole purpose of completing the verification.
• Fraud prevention and security: L222 may share data with fraud prevention services or security partners where there is a reasonable suspicion of fraudulent activity or a security threat.
• Legal and regulatory authorities: L222 will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law or a valid legal order. L222 will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of L222's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

6 Data Retention

L222 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulation. The general retention periods applied by L222 are as follows:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with standard financial record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Identity verification documents: Retained for the duration of your account and for a minimum of 5 years after account closure.
• Support communications: Retained for 2 years from the date of the communication.
• Technical and usage data: Retained for up to 12 months from collection, after which it is anonymised or deleted.

When data is no longer required and the applicable retention period has elapsed, L222 will securely delete or anonymise it. Anonymised data — data from which all identifying information has been removed — may be retained indefinitely for analytical purposes.

7 Security

L222 takes the security of your personal data seriously. The platform implements a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and L222's servers is encrypted using TLS (Transport Layer Security).
• Personal data stored on L222's servers is encrypted at rest.
• Access to personal data within L222's systems is restricted to authorised personnel who need it to perform their job functions.
• L222's systems are monitored continuously for suspicious activity and potential security threats.
• Regular security assessments are conducted to identify and address vulnerabilities.

While L222 takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your data safe — use a strong, unique password for your L222 account and never share your login credentials with anyone.

8 Cookies and Tracking Technologies

L222 uses cookies and similar technologies to operate the platform, maintain your session, and collect usage data. A cookie is a small text file stored on your device by your browser when you visit a website. L222 uses the following types of cookies:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your language preference, and enable core platform features. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These collect anonymised data about how players use L222 — which pages are visited most, how long sessions last, and where players encounter issues. This data is used to improve the platform. Analytics cookies do not identify you personally.
• Security cookies: These help L222 detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transaction behaviour.

L222 does not use advertising cookies or tracking pixels that share your data with third-party advertising networks. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the L222 platform.

9 Your Privacy Rights

As a player on L222, you have the following rights regarding your personal data. To exercise any of these rights, contact L222 support at [email protected]. L222 will respond to all data rights requests within 30 days.

• Right to access: You can request a copy of all personal data L222 holds about you.
• Right to correct: If any of your personal data held by L222 is inaccurate or incomplete, you can request that it be corrected.
• Right to delete: You can request that L222 delete your personal data. Note that some data must be retained for legal reasons even after a deletion request.
• Right to portability: You can request your personal data in a structured, machine-readable format so that you can transfer it to another service.
• Right to restrict processing: You can request that L222 restrict the processing of your data in certain circumstances, for example while a correction request is being reviewed.
• Right to object: You can object to L222 processing your data for certain purposes, including direct marketing communications.

10 Children and Minors

L222 is strictly an adults-only platform. The minimum age to register and use L222 is 18 years. L222 does not knowingly collect personal data from anyone under the age of 18. If L222 discovers that a minor has registered an account, that account will be closed immediately and any deposited funds will be returned to the originating wallet after verification.

If you are a parent or guardian and believe that a minor in your care has registered an account on L222, please contact support immediately at [email protected]. L222 will investigate and take appropriate action promptly.

11 Changes to This Policy

L222 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or L222's data handling practices. When material changes are made, L222 will notify registered players via the mobile number or email address on file, or through a notice displayed on the platform.

The updated policy will be posted on this page with a revised "last updated" date. Continued use of L222 after an updated policy has been posted constitutes acceptance of the changes. If you do not agree with the updated policy, you should stop using L222 and contact support to close your account.

12 Contact and Data Requests

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, the L222 support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live chat: Available when logged into your L222 account via the platform interface.

For data deletion or access requests, please include your registered mobile number and a brief description of your request in your email. L222 will acknowledge your request within 48 hours and provide a full response within 30 days.

For questions about responsible gaming tools or self-exclusion, visit the Responsible Gaming page. For questions about account rules and platform policies, visit the Terms and Conditions page.